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Customer Service Accessibility Policy

Providing Services to People with Disabilities

About Lannick

Founded in 1985, Lannick, a Vaco company (“Lannick”) has grown into the premier professional recruitment and staffing firm in the Great Toronto Area. Lannick includes Lannick Finance & Accounting, Pro Count Staffing, Lannick Technology, and Lannick Project Recruitment, and specializes in providing best-in-class professionals at all levels and roles.

Providing Services to People with Disabilities

Our Commitment

We are committed to eliminating barriers and improving accessibility for persons with disabilities and to providing services in a way that respects the dignity and independence of people with disabilities. People with disabilities will be given the same opportunity to access and benefit from our services, in the same place and in a similar way as other customers.

Communication

When communicating with a person who has a disability, we will communicate in a manner that takes into account the person’s disability.

We will train employees who communicate with customers on how to interact and communicate with people with various types of disabilities.

Telephone Services

We are committed to providing fully accessible telephone services to our customers. We will train employees to communicate with customers over the telephone in clear and plain language.

Assistive Devices

We are committed to serving persons with disabilities who use assistive devices to obtain, use or benefit from our services. We will ensure that our employees are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our services.

Service Animals

We welcome persons with disabilities who are accompanied by service animals. Service animals are allowed on the parts of our premises that are open to the public.

We will ensure that all employees are properly trained on how to interact with people with disabilities who are accompanied by a service animal.

Support Persons

Any person with a disability who is accompanied by a support person will be allowed to enter our premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.

Notice of Temporary Disruption in Service

We will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by persons with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.

This notice will be placed at all public entrances and at the point of disruption. This notice will be provided in accessible formats as required.

Training

We will provide training to all employees, volunteers and others who deal with the public or other third parties on behalf of Lannick, and to all individuals who are involved in the development and approval of the customer service policies, practices and procedures.

Training must be completed during the employee orientation process. Training will include:

  • A review of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Customer Service Standard.
  • How to interact and communicate with people with various types of disabilities.
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or support person.
  • How to use the equipment or assistive devices that are available on our premises or that we otherwise provide that may help with the provision of goods and services to people with disabilities.
  • What to do if a person with a disability is having difficulty in accessing our services.

Lannick’s policies, practices and procedures governing the provision of services to people with disabilities.

Training records will be kept, including the dates when the training is delivered the number of employees to whom the training was provided and their names.

Feedback Process

The ultimate goal of Lannick is to meet and surpass client and candidate expectations while serving those with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated.

Feedback regarding the way Lannick provides services to people with disabilities can be made by completing the feedback form, sending an e-mail to: info@lannick.com or by speaking directly with Human Resources. We will make all reasonable efforts to address concerns or complaints immediately.

Click to here to view the Lannick AODA Feedback Form.

Availability of Accessible Customer Service Documents

We shall, upon request, give a copy of this policy to any person. Requests for accessible customer service documents should be made to info@lannick.com or supervisor on duty. If a person with a disability requests a copy of this policy, we will provide the policy, or the information contained within the policy, in a format which takes into account the person’s disability.

Modifications to This or Other Policies

We are committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Therefore no change will be made to this policy before considering the impact on people with disabilities. Any policy of Lannick that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Questions About This Policy

|This policy exists to achieve service excellence to customers with disabilities. If anyone has a question about the policy, or if the purpose of a policy is not understood, please email info@lannick.com.

Click here to view Lannick’s Multi-Year Accessibility Plan.

This Policy was updated on October 16, 2017.

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